A New Perspective: Document Governance
Globalisation, mobile and cloud computing, and changing workplace demographics mean organisations need to re-think the way they work.
At the same time, information is being created, stored and accessed from anywhere at any time, causing headaches for businesses not able to keep up.
These changes are impacting the way businesses manage their documents – we call this ‘document governance’ – to make sure they work efficiently and effectively, balance accessibility with security, and integrate them throughout the business.
To better understand these impacts, we are updating our research into document governance, focusing on core document processes like those in HR, finance, procurement, and accounts.
Solving the document process priority puzzle
A study of businesses leaders across Europe shows that they are puzzled about how to update and enhance document processes at the same pace as technology changes. With businesses facing the additional challenge of managing an increasingly diverse workforce, with employees at different locations and of different generations, it has never been more important to optimise business critical document processes.
Part 4 of the Ricoh Document Governance Index 2012 provides an insight into the challenges business leaders are facing, with advice on how to effectively manage business critical document processes alongside technology, while at the same time involving employees in workplace changes.
What employees really think about the process puzzle
Business leaders know that when they introduce a new process, new technology, or a new way of working, they need to take employees along for the journey, explaining why something new is being introduced and what the benefits are – to the business and to employees. But Part 3 of the Ricoh Document Governance Index 2012 shows that this is not always happening.
Many employees say their feedback is not gathered regularly and training is not always provided, meaning many business investments may not achieve their full potential.
The role of technology in the process priority jigsaw
There’s no doubt technology can help businesses to discover new, flexible and faster ways of working and responding to market needs. However, as Part 2 of the Ricoh Document Governance Index 2012 explains, technology is of little use if it’s not fully integrated within the business. While essential, technology should not be viewed as a cure-all, and it’s unlikely to effectively transform the workplace alone. Instead, it should be fully integrated with business-critical document processes and the way employees work, to ensure it is helping the organisation to run more smoothly, more quickly, and more securely.
Business leaders puzzled by process priority jigsaw
When the Ricoh Document Governance Index 2009 was published, the business environment was dramatically different to today. Trends like globalisation, mobile and cloud computing, and changing workplace demographics mean businesses have had to adapt the way they work, quickly.
But three years on doesn’t always mean three years wiser, as the Ricoh Document Governance Index 2012 reveals.
How connected are your business-critical document processes?
Answer our short survey now to find out how connected your business-critical document processes are, then check back later this year to see how your business compares with others.