Employees call for more reviews, as 82% say the way they work today is out of date

The Ricoh Document Governance Index 2012 

Part 1 investigated how business-critical document processes were being managed across Europe. Part 2 examined the extent to which technology is working seamlessly with business-critical document processes like invoicing, HR records management and procurement. Now Part 3 looks at the role employees play in the process priority puzzle, revealing that 82 per cent feel the way they work is outdated and prevents them from being as efficient and effective as they could be. The key findings are:

  • Key finding 1: Employees are not always consulted, while lack of training could mean businesses fail to capitalise on business process improvements  
  • Key finding 2: Senior executives need more insight on document processes and to more regularly review the way employees work 
  • Key finding 3: Lack of global connectivity presents the greatest challenge to European businesses by 2015, with employees saying the way they work today is out of date
  • Key finding 4: Youngest employees crave a structure they can learn within, while all generations agree information sharing will remain important

Businesses must keep employees at the heart of any decisions through a programme of change management that gathers valuable input at the start, throughout, and after any new way of working is introduced. A specialist partner with expertise in document processes, business technology, and change management can help businesses achieve the full potential of any business process improvements. 

Contact Ricoh to find out more, download the research, or take this short survey to find out how connected your business-critical document processes are.