Priorities to Improve Agility into the Future

The report shows that a clear majority of government executives (71 per cent) have already experienced technology-driven changes to the way they operate in the last three years. They also have a vision to further improve their organisational agility into the future and rank recruiting new staff (45 per cent) and improving core business processes (44 per cent) as the top two areas where they expect to see most change over the next three years.

Examples of governments that have already made successful digital transformations include:

  • Spain - 'three out of four administrative procedures are now initiated online. This cuts red tape and has saved companies 19 billion euros in the past five years alone.’
  • Estonia - ‘100 information systems [are] connected through a legally-mandated data exchange layer. This interoperability has enabled [it] to provide about 2,500 e-services’ for its citizens.’
  • Denmark - ‘working towards making the use of the digital channels mandatory by law…, progressing to use a digital channel for at least 80 per cent of all written communications between citizens or businesses and public authorities by 2015.’

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