The latest impacts of technology-led change show mixed outcomes for the financial services sector. Financial Services executives are positive about the nature of human-technology interaction and the impact of technology on their operations. However, they do confess to losing money and customers as a result of an automated decision made by a computer in the past six months.
There is an opportunity to create a future where technology enriches human skills rather than competing with them, therefore empowering human creativity and innovation. For businesses, the benefits will be improved business agility and the ability to deliver a better customer experience. Using technology in this way will also help to make document processes more efficient, leading to more effective data security and compliance.