- The Challenge of Speed
- Customer Service
- Business World 2036
- Activating the iWorker
- Bigger Data
- The Change Making CIO
- Humans and Machines
- A New Perspective: Document Governance
- The Dramatic Impacts of Document-Driven Business Processes
- The next decade of technology in business
- The future of technology disruption in business
- Businesses to enter a new era of decentralisation
- The CIO and CMO to form dynamic partnership and enable customer-led innovation
- Chief Executives should not be held to ransom by technology
- Businesses unable to keep up with impacts of technological change may disappear by 2020
- Ricoh Process Efficiency Index
- Businesses play a risky game with document security
- Healthcare, education and financial service organisations at risk of document compliance breaches
- Existing business processes across Europe are unnecessarily labour intensive
- Managing the costs of document processes in Europe
- Document processes have far reaching impacts
- The European Union's Digital Agenda
The pace of technology-led change is unlikely to slow down anytime soon. Technology will continue to be a key driver in the healthcare transformation and will inspire new business models that will change the way employees’ communicate with patients and deliver services in the future.
A study called Humans and Machines, conducted by the Economist Intelligence Unit and sponsored by Ricoh shows that 92.5% of healthcare executives said they have become more reliant on technology during the last 3 years.
Challenges remain in integrating technology to improve patient care, service and administration. Healthcare, biotech and pharmaceutical executives said their top two when dealing with technology are:
1. It is evolving more quickly than the internal processes that support it
2. Systems are not connected to each other in the business
But technology-led changes are unlikely to mean that robots and computers will replace the human elements of patient care in the future, with respondents saying human intuition is most needed when diagnosing patients (36%) and developing new treatments or medicines (32%).
In contrast, technology can enhance core healthcare processes. Just 8% think human imagination or intuition is needed for the management of patient records.
- The majority of healthcare executives (70 per cent) agree technology has made their employees more creative in terms of developing new healthcare services, medicines and products.
- By integrating information management systems in a hospital, medical staff can access patient records more easily, get instant access to test results, and send prescriptions directly to pharmacists, making healthcare delivery faster and more efficient.
- Innovative processes will ensure critical information is captured, integrated within the organisation, and can be easily accessed 24 hours a day.
- Automated processes will support the standardisation of documentation, enhance information sharing, reduce administration costs and improve patient confidentiality.
- Download the report by the Economist Intelligence Unit
- Read our healthcare case studies
- Watch a video about a hospital in 2020
- Ricoh in healthcare
- Technology Frontiers 2013, sponsored by Ricoh