- Middle Child Syndrome
- Communication crackdown
- Digital Marketplace: Hope or Hype?
- The 4G Workplace
- The future of work
- Digital maturity: The race to the summit
- Digital maturity: The next big step
- The Tech Evolved Workplace
- The Challenge of Speed
- Customer Service
- Business World 2036
- Activating the iWorker
- Bigger Data
- The Change Making CIO
- Humans and Machines
- A New Perspective: Document Governance
- The Dramatic Impacts of Document-Driven Business Processes
- The next decade of technology in business
- The future of technology disruption in business
- Businesses to enter a new era of decentralisation
- The CIO and CMO to form dynamic partnership and enable customer-led innovation
- Chief Executives should not be held to ransom by technology
- Businesses unable to keep up with impacts of technological change may disappear by 2020
- Ricoh Process Efficiency Index
- Businesses play a risky game with document security
- Healthcare, education and financial service organisations at risk of document compliance breaches
- Existing business processes across Europe are unnecessarily labour intensive
- Managing the costs of document processes in Europe
- Document processes have far reaching impacts
- The European Union's Digital Agenda
Existing business processes across Europe are unnecessarily labour intensive
While the digital age has fuelled the ability to access and share more information than ever before, the Ricoh Process Efficiency Index shows that there is still significant room to improve the processes at the heart of the business. It is these processes that enable the true value of the information to be realised and maximised. The study demonstrated that European businesses are still heavily reliant on people intensive, manual ways of processing information.
Only 22 per cent of European respondents have a fully automated process for business critical documents. This figure highlights the huge time and process inefficiencies that exist inside European organisations. In addition to an increased risk of security breaches and information prone to being lost or misplaced, customer service is impacted as employees spend an unnecessary length of time processing business transactions. Furthermore they are unable to effectively share information across divisions, creating duplication of efforts and limiting the productivity of employees who are working remotely.
The research also reveals that companies are regularly reviewing their document processes in an attempt to implement improvements and efficiencies. However, the figures highlight that European businesses are failing to address these weak spots within their organisations.
A review of business critical processes must be driven by senior management and take an organisation wide approach. The end goal should be to transform and maximise the connectivity and relationships between processes, customers and employees. It is crucial that all employees across the organisation are involved.
This combination of people, processes and technology is the key to true document process optimisation.